What is your return and exchange policy ?
Exchange - If you wish to exchange the item you purchased , you can do it easily. All you need to do is send us back the item within 21 days from the day the package was delivered to you- to replace it and make sure that it was not used or damaged. In addition, the label that came with the item must be in its entirety.
How to send the parcel back to our studio? Send us an Email to our customer support- Info@reggiestudio.com. Don't Forget to mention you’re #Order number, Full name and the request.
Return - Refund can be made upon return of the product to us. We'll credit you for the amount minus 5% of the purchase value and refund it to you through the payment method you used. Make sure that the returned item has not been used and has not been damaged.
To receive a refund and note a credit to our website:
A refund will be processed within a maximum of 48 house from the day you received our shipment with DHL- Please send us an "Refund request" Email to- firstname.lastname@example.org
The refund will be reduced by 5% of the value of the purchased items , only to the credit card from which the order was made . It will be executed under the same conditions as the original transaction ( ie , a transaction in installments will be credited to a number of matching payments , and a transaction that is charged for a single payment will be credited a single fee ) . There is no need to contact the credit card company to cancel the deal - we will take care of it for you .
If you have any questions or concerns , please contact us at email@example.com Refund depends on the cost of the product over 50 NIS . * Items may be returned or replaced up to 21 days from the date of purchase . For items purchased / discount / sale or not at full price - it is not possible to receive a monetary credit but only credit for purchasing the site .
You can choose to get a credit (GIFT CARD) to our website, the credit is valid for two years.