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Warranty & Repairs

Silver and Gold plated

All our items have a warranty for repairs for one year from the date of purchase.
The warranty is also valid for the coating (only if the item is used properly)
For any inquiry on the subject contact us by email info@reggiestudio.com

Online purchases can be returned with our repairs service. For assistance please contact our customer care on +972547871499 or contact by using our

info@reggiestudio.com

Please note that the essence of a handmade product is that it doesn't look machine made and every piece is unique. If you experience any problems with a piece you have purchased, please contact us via mail - info@reggiestudio.com and we will resolve it in any way we can.

 

Diamonds and Gold Policy

The diamond and gold jewelry we create from scratch are available for purchase by the general public through secure transactions on our website. We also recommend and encourage purchasing through a personal appointment at our studio in Nachalat Binyamin.

The prices on the website are not fixed and may vary according to market fluctuations, currency exchange rates, gold price increases, and the quality of the stones.

Warranty and Repairs

  • A 12-month warranty is provided for every piece of jewelry purchased, starting from the date of purchase.
  • The warranty covers manufacturing defects found in the jewelry.
  • During the warranty period, you can bring the jewelry in for cleaning once.
  • Diamond setting reinforcement will be provided once during the warranty year.
  • The warranty is not valid in the following cases:
    • Loss/Theft
    • Torn/Damaged jewelry
    • Falling stones caused by improper or unreasonable use of the jewelry.
  • The warranty covers only the gold components of the jewelry and does not include coverage for gemstones and diamonds.
  • Exchanges are only possible if the jewelry is in stock and was purchased from the studio; exchanges will not be allowed for custom-designed items.

Jewelry Care Recommendations

  • Avoid exposing the jewelry to swimming pools or bleach.
  • Come in for diamond setting reinforcement once a year.
  • To restore the diamond's sparkle, you can soak it in boiling water and brush it with a toothbrush and dish soap.